Business Process Automation

Quick operational systems test . . .

• Is it easy for each person in your team to deliver an exceptional customer experience?
• Does your business rely on "hero" staff member/s who know where everything is?
• Do you have to wait for someone to compile and send you key management reports?
• Do administration staff spend a significant amount of time keying or processing data?
• Do you feel your admin cost is higher than it really should be?
• Is communication accuracy critical to performance delivery - could that be costing you?
• Is there any risk that some work, or input costs are not getting billed?
• Is cashflow more of a problem than it should be?
• Do customers sometimes query their accounts - is performance easy to reconcile?
• Is your customers' journey slick and professional - do you have a map?
• If I made a sales enquiry today, would you be able to follow up the call in two weeks time?
• Would anyone know whether they should follow up the call?
• Can you see the three key numbers that drive your business, in real time, every day?
• Would productivity, customer service or profits improve if you only had . . . . . ?

Good systems are what you keep, when talent takes a holiday!