Good communication helps cash flow!
With automated digital communications, all the details of a job, from conception, to execution, stay with the job and remain transparent to all. Customers, office staff, operators and managers are all kept in the loop and can be quickly updated on variations, for feedback or approval.
When a potential client or customer first seeks out your business, all the graphic and written material they see, form the marketing communications that define your brand. From the sign on the van to the detail in each email or document, every message contributes to value perceptions which drive customer expectations.
Automated digital communications deliver on expectations, providing a set timing & format for alerts and updates for those in the field. That way, everyone knows what is expected and what is to be delivered. Every detail in the customer journey and job, from initial contact to invoice, is planned in advance and communicated on schedule.
integrated operational & marketing communications
for small to medium businesses
Effective Customer Onboarding
Capture every enquiry, lead and customer. Welcome them on board with a little note, a digital postcard, or a quote. Whether you meet over the phone, from your website or via email, from this point on, your contacts will remain at your fingertips.
Mobile Message Updates
Use SMS, MMS, push notifications, and group messaging, to reach customers and keep everyone in the loop, with any job updates or variations. Include a photo of the finished job or detail a variation. Prompt and clear communications build professional reputations and manage expectations.
Feedback & Reviews
Invite customers to review and rate each job. Keep on top of customer perceptions. If they are not happy it is critical you know straight away. Reviews and ratings from happy customers create impressive, long lasting credentials that build brand value.
Present your brand like a professional. Establish a mobile digital presence that you can promote and update at any time. More than just a digital brochure, your website is a hub for clear communications. Build your credentials, display your best work together with customer reviews.
Personalised Email Marketing
Manage and optimise your communications to powerfully reach your customers like never before. Find new prospects and stay connected with effective personalised customer relationship management programs that grow your business.
Targeted Display Advertising
Reach out to your market with targeted, performance based advertising. Pay only when people engage. Promote the most profitable elements of your business. Switch on display advertising to fill gaps and keep teams active.
Connect to social and community marketplaces. Sponsor and support local schools, clubs and charities as part of your corporate social responsibility program. Develop your connection as part of the fabric of local communities in any location.