creating a

across all the touchpoints
of your customer's

Develop the performance infrastructure of your business


Sales Performance Framework

Sales People | Sales Process | Sales Technology

Strategic resources embedded as a performance framework,
to scale and grow the business.


"The tools themselves will not solve anyone’s problems,
I believe, without changing the way you view your talent, the technology is not going to work for you."

Ann Lewnes, Adobe CMO

The technology available today is amazing . . .
but how do I get it to work in my business?

HQ provide People, Processes, Technology (PPT) bundled to deliver specific functions with predefined outcomes. The HQ Performance Framework provides strategic planning and analysis, together with operational performance functions. Planning and execution. Resources and technology.

Sales People

Your HQ Sales Concierge is a dedicated and highly trained, local sales resource. They will hunt, capture, qualify, nurture and quote all sales enquiries for $36,000 per annum.

If you need to attract and engage more sales enquiries, we can also add an HQ Marketing Executive for just $24,000 p.a.



Sales Process

Creating a connected experience
Custom Solution Design. High velocity inbound sales framework, driving revenue efficiency. Define the process and embed it within the business infrastructure, to create scale-able capacity.

Sales Technology

A connected experience that flows like magic, learning from each touch-point and creating the next. One seamless sales process, many systems. Many data silos, one source of truth. A business dashboard that tells you how far you've come, what you have in the tank and the target for tomorrow.



Sales, Marketing, Operations, Financial, Legal, HR

Virtual CFO, CSO, CMO, COO & CXO

Senior level executive analysis and structure, combined with front line operational execution.

The HQ Performance Framework is custom designed to meet the needs of each business. Any investment in performance must also develop the infrastructure of the business, to provide a framework for success as people come and go.

When you have a strong business framework, you can deploy people faster, with more certainty. This is essential when working to scale and grow. The HQ Performance Framework provides for consistent execution of the optimum process and accurate representation of products and services.

The HQ Performance Framework is the core asset of HQ's People, Process, Technology (PPT) strategy. The key elements of the framework are information and tools; structured to create integrated business processes, to deliver a connected customer experience.

Bookkeeping Accounting &
Business Strategy

On call CPA / CA Accounting
Strategic analysis & advice

Monthly accounting reports
Quarterly strategic performance presentation

Cashflow planning
Gap analysis reports,
forecasts & opportunities

Tax structure & compliance
bookkeeping and payroll

Social Media,
Online Presence, Content & Brand

Creative design &
web development support

Content program to
develop brand image
& market position

Weekly articles,
Monthly newsletter,
Quarterly Campaigns

HubSpot CRM, Call to Action Forms, Landing Pages, SEO
Capture, Qualify, Nurture, On-board all Sales Leads

Capture & respond to all digital enquiries < 60 minutes.

Score & Qualify all Enquiries

Follow up all leads with automated communications & prompted calls.

Daily Lead Management & Nurturing

Sales Process Automation
Chat bots & Support Desk
People | Process

Ongoing Digital Transition,
Data Transparency &
Continuous Improvement

Create a connected customer experience across all touch-points; documents, data, performance, payments

One Source of Truth,
Systems integration
Live performance reporting
Process design & Automation
Legal & HR

Unlimited 30 minute calls with specialist commercial & employment lawyers

Custom commercial contracts and employment agreement templates

Automated solutions for staff onboarding, award rates and performance management

Annual award compliance review & assessment

Test drive the HQ Sales Performance Framework

You'll be amazed at the revenue efficiency
that we can pack into your budget.

. . . let's talk.


Reduce Costs

Automate mundane and repetitive tasks. Maximise the value of human resources.

Grow Sales

Implement an inbound marketing program to generate & nurture more leads

Improve Efficiency

Streamline systems and processes to ensure consistent performance.

Build Capacity

Use technology and talent to build-in infrastructure assets that create scalable performance capacity.

Increase Profit

One connected process that maximises performance execution throughout the customer journey.

Reduce Risk

One source of truth, with real-time team dashboards for financial transparency and performance KPI's.

Read a case study on creating a connected journey as a framework for growth:
. . . so over five years, McDonalds increased the number of stores, improved their talent (PPT) and made the business more scale-able. Sounds impressive, but perhaps not surprising - until you compare the staff numbers. Millions more burgers, thousands more stores, less than half . . .

Here are some of the examples of some very cool software applications
. . . and there's thousands more.

With People, Process, Technology methodology, HQ will design the process
to deliver your ideal solution knowing which tools will work best for your people.

CRM - Lead Nurturing

Cloud Accounting

Capture & Bill Time

Team Collaboration

Financial Reporting

Video Conference

Business Projections

Accounting Intelligence

December 9, 2019

Finding good sales people . . . how hard can it be?

Turnover rates for salespeople are currently quoted by surveys to be 35% to 55%. That sounds worrying, until you consider that nearly half (46%) of sales staff don’t make quota each month. There is the high cost of recruiting, including time to find and induct and train a new person, then you wait to discover if they’ll be productive.
November 19, 2019

Five most common mistakes that kill sales performance

Imagine if you could know as much about the performance of your business as you do about the petrol in your car!
November 19, 2019

The number one killer of sales performance

Often in sales management, I have had people say to me, “Don’t judge me on the process, judge me on the outcomes”. Two problems with that approach. The first is, if performance is exceptional, you can’t replicate it, the second is that business performance then becomes personality based.
November 1, 2019

Options to improve student retention and revenue

The real challenge many RTO’s must consider, is whether their sales process is aligned with their recruitment policy. The issue is that you ultimately must train the students you enrol. So, what happens when your sales team enrol people who are unlikely to succeed or complete the course?