Sales Performance Framework
Sales People | Sales Process | Sales Technology
Efficiently replicate sales revenue to scale and grow the business
People | Process | Technology
"The tools themselves will not solve anyone’s problems,
I believe, without changing the way you view your talent, the technology is not going to work for you."
The technology available today is amazing . . .
but how do I get it to work in my business?
HQ provide People, Processes, Technology (PPT) bundled to deliver specific functions with predefined outcomes. The HQ Performance Framework provides strategic planning and analysis, together with operational performance functions. Planning and execution. On demand resources and technology.Sales People
On demand sales resources
Your HQ Sales Concierge is a dedicated and highly trained, local sales resource. They will hunt, capture, qualify, nurture and quote all sales enquiries from $3,000 per month.If you need to attract and engage more sales enquiries, we can also add an HQ Marketing Executive from just $2,000 p.m.
Sales Process
A pipeline to generate predictable, replicable revenue.
Custom Solution Design. A strategic sales playbook to develop qualified leads. A high-velocity sales framework, driving revenue efficiency. Define the process and embed it within the business infrastructure, to create scalable capacity.Sales Technology
Tools to connect and automate business processes
A connected experience that flows like magic, learning from each touch-point and creating the next. One seamless sales process, many systems. Many data silos, one source of truth. A business dashboard that tells you how far you've come, what you have in the tank and the target for tomorrow.
The HQ Performance Framework is custom designed to meet the needs of each business. Any investment in performance must also develop the infrastructure of the business, to provide a framework for success as people come and go.
When you have a strong business framework, you can deploy people faster, with more certainty. This is essential when working to scale and grow. The HQ Performance Framework provides for consistent execution of the optimum process and accurate representation of products and services.
The HQ Performance Framework is the core asset of HQ's People, Process, Technology (PPT) strategy. The key elements of the framework are information and tools; structured to create integrated business processes, to deliver a connected customer experience.
When you have a strong business framework, you can deploy people faster, with more certainty. This is essential when working to scale and grow. The HQ Performance Framework provides for consistent execution of the optimum process and accurate representation of products and services.
The HQ Performance Framework is the core asset of HQ's People, Process, Technology (PPT) strategy. The key elements of the framework are information and tools; structured to create integrated business processes, to deliver a connected customer experience.
Capture, Qualify, Nurture, On-board all Sales Leads
Capture & respond to all digital enquiries < 60 minutes.
On demand sales team
Score & Qualify all Enquiries
Follow up all leads with automated communications & prompted calls.
Daily Lead Management & Nurturing
Sales Process Automation
Chat bots & Support Desk
Sales Tools, API Integration, Digital Design, Automation
Ongoing Digital Transition,
Data Transparency &
Continuous Improvement
Process design & Automation
One Source of Truth,
Systems integration
Live performance reporting
Create a connected customer experience across all touch-points; documents, data, performance, payments
Sales Enablement, Knowledge Base Content Development
Documented sales processes, improve customer onboarding
staff induction & training
Communication templates, content, messages, emails and scripts
Accessible product sales presentation & customer service reference materials
Defined performance process and HR standards to replicate success
Test drive the HQ Sales Performance Framework
You'll be amazed at the revenue efficiency
that we can pack into your budget.
. . . let's talk.
Reduce Costs
Automate mundane and repetitive tasks. Maximise the value of human resources.
Grow Sales
Implement an inbound marketing program to generate & nurture more leads
Improve Efficiency
Streamline systems and processes to ensure consistent performance.
Build Capacity
Use technology and talent to build-in infrastructure assets that create scalable performance capacity.
Increase Profit
One connected process that maximises performance execution throughout the customer journey.
Reduce Risk
One source of truth, with real-time team dashboards for financial transparency and performance KPI's.
Read a case study on creating a connected journey as a framework for growth:
. . . so over five years, McDonalds increased the number of stores, improved their talent (PPT) and made the business more scale-able. Sounds impressive, but perhaps not surprising - until you compare the staff numbers. Millions more burgers, thousands more stores, less than half . . .
Here are some of the examples of some very cool software applications
. . . and there's thousands more.
With People, Process, Technology methodology, HQ will design the process
to deliver your ideal solution knowing which tools will work best for your people.
February 12, 2020
When you think about it, the main reason people have dogs is because of how they make us feel. If we could just create a customer experience like that.
February 12, 2020
If you deal with more than a few dozen customers per year, you will not find a business leader or expert that will tell you not to implement the latest technology or a CRM system. You may however be surprised at the resistance you will get from your team.
February 7, 2020
Create a connected experience. Remove friction and make each interaction seamless. Better still, automate and remove all redundant steps. We used to look for a connected experience, now we just expect it everywhere.
January 7, 2020
The sales playbook incorporates the knowledge base of the whole business. It is the ultimate reference for any question. It sets the brand voice of the company and the standards for the customer experience.