fbpx

creating a
connected
experience

across the touchpoints
of your customer
relationships

Performance Automation

Automating business performance stops waste
It's as simple as that




 
The worst thing you can do for business performance in 2020 . . .
is to continue to do things because you've always done them.

Most businesses stop growing when they are unable to replicate performance execution at scale. It's like trying to make an unbalanced wheel spin faster. It starts to wobble and ultimately breaks. Performance automation ensures thousands of daily tasks are completed seamlessly. This enables a business to scale and grow without requiring additional layers of management. Automation increases profit and is essential to sustain competitive advantage and growth.

HQ's Performance Framework of People, Process & Technology ensures outcomes are achieved.

Here's just 10 examples of ways to stop waste and increase profit:



Marketing

Capture more enquiries from your marketing
Automate workflows and inbound campaigns with integrated offers, custom forms and chat dialogue
 
 
 

Sales

Stop leads leaking out of your sales funnel
Automate sales process management and lead nurturing, with task tracking, event calendars and follow up reminders

Customer Onboarding

Remove friction when closing the deal and onboarding customers
Automate and integrate data capture, disclosures and documentation required when setting up a new account
 

 

Customer Service

Provide help and support to improve the customer experience
Automate the delivery of guides and knowledge-base materials that help customers enjoy the full features and benefits of your services
 

Accounting

Streamline bookkeeping accounts payable and expenses
Automate receipt capture and invoice approval processes to eliminate paperwork
 
 
 

Contracts & Documents

Ensure legal contracts remain up-to-date
Create templated processes to streamline contracts & renewals for industry partners and contractors to ensure full compliance
 

Quality Assurance

Verify performance delivery to increase customer satisfaction
Automate milestone processes to ensure customers acknowledge and approve performance delivery in real time
 

Financial Performance

Improve cashflow with smooth collections and payment options
Create automated payment schedules customised to each project and written into the terms and conditions
 

Human Resources

Make certain all staff agreements and compliance requirements are in order
Automate processes to ensure staff agreements, qualifications, certification and performance reviews are captured and maintained
 

Reports

Deliver one source of truth with real-time KPI reporting dashboards
Integrate key data and automate reporting with live performance dashboards customised to each department
 



What is it that keeps the place running?

 
Quick operational systems test . . .
  • Is it easy for each person in your team to deliver an exceptional customer experience?
  • Does your business rely on "hero" staff member/s who know where everything is?
  • Do you have to wait for someone to compile and send you key management reports?
  • Do administration staff spend a significant amount of time keying or processing data?
  • Do you feel your admin cost is higher than it really should be?
  • Is communication accuracy critical to performance delivery - could that be costing you?
  • Is there any risk that some work, or input costs are not getting billed?
  • Is cashflow more of a problem than it should be?
  • Do customers sometimes query their accounts - is performance easy to reconcile?
  • Is your customers' journey slick and professional - do you have a map?
  • If I made a sales enquiry today, would you be able to follow up the call in two weeks time?
  • Would anyone know whether they should follow up the call?
  • Can you see the three key numbers that drive your business, in real time, every day?
  • Would productivity, customer service or profits improve if you only had . . . . . ?

Good systems are what you keep, when talent takes a holiday!
 



 
Digital Footprint
Have your web and digital presence work as part of the operational fabric of the business

Marketing
Inbound marketing strategy and implementation, using the latest cloud tools integrated with your legacy systems.
 

 
Lead Generation
Design the capability to scale and grow the business, then know the cost and value when you really turn it on.

Customer Pipeline
A streamlined structure to on-board more customers, while ensuring a sensational experience for all
 

 
Administration
Save thousands by replacing manual administrative processes with automation. Capture and measure in real time.

Cashflow & Finances
Strategies and processes that drive cashflow while reporting key performance milestones and benchmarks.
 



Check out just a few of the great platforms you can build into your workflow



Many top systems offer amazing capabilities at a very low cost or even for FREE in their base level platforms
hubspot_logo

CRM - Lead Capture

logo_calendly

Automated Scheduling

logo_zoom

Video Conference

xero_logo

Integrated Accounting

zapier_logo

Systems Integration

tick_logo

Capture & Bill Time

basecamp_logo

Team Project Management

tray_logo

Workflow Integration

logo_ringcentral

Unified Communications

logo_salesforce

Leading CRM

logo_synchroteam

Field Service Management

logo_asana

Project Management




Get in touch with us

 
Have any questions?

concierge@companyhq.com.au