BUSINESS PROCESS AUTOMATION
creates a connected customer experience and
a better, more productive work environment
HQ Business Process Design
With today’s technology, if you can dream and define a process, chances are
you can automate it, then integrate it within the infrastructure of the business.
An HQ Business Analyst has broad business experience covering financial management and operational systems. Their role is to analyse business models in relation to the customer journey to identify and develop key automation opportunities.
Solution Design, Process Automation
Systems Integration, Live Reporting
Robotic Process Automation (RPA) automates a wide range of processes from simple tasks to complex procedures.
Automation creates a connected customer experience that flows like magic, learning from each touch-point while developing the next. Many systems, one seamless process. Many data silos, one source of truth.
Automation creates a connected customer experience that flows like magic, learning from each touch-point while developing the next. Many systems, one seamless process. Many data silos, one source of truth.
- Capture & use data from any source
- Process, interpret & transform documents
- Streamline customer / contractor / staff onboarding
- Create and process orders
- Collect and process payments
- Improve communications and compliance
- Integrate divisional workflows
- Eliminate paperwork & human errors
Robots can take over people's current jobs!
That's right, all the boring bits. The dull and repetitive tasks that truly are not worthy of the quality talent that is currently paid to execute these mundane functions every day.
With those jobs out of the way, your team can achieve much more. Focus on customer needs. Think, create and adapt. Develop opportunities that can really grow a business.Imagine a work environment without mindless repetition. Where people are encouraged to engage and think, working broadly towards key objectives and results. (OKR measures)
Automation enhances human performance, creating a better, more productive work environment. It creates an opportunity to take a different view of talent, engaging people for what they can achieve, rather than just what they do.
Increase Revenue Capacity and Efficiency
Some simple examples of streamlined operational structure
Live Reporting Dashboard
Access and share live KPI reports
Implement Business Intelligence (B.I.) reporting across multiple data points to create live reports of key status.Automate Customer Onboarding
Automate the process to set up a new account
Confirmation of quote, acceptance of Terms or Contract, record specifications, identification, authorities or licensing all as one seamless process.Pricing Calculator and Quote System
Take the mystery out of pricing
Turn a price enquiry into a sale on the spot. Team assisted, or user generated, anyone can give an accurate quote and turn it into an order. Capture all necessary account info, specifications & contract requirements as part of the process.Improve Customer Service
Create a great customer experience
Deliver personalised welcome packs, guides and helpful aids, tips and tricks to ensure customers enjoy the full features and benefits of your servicesUnified Communication
Manage team dialogue & customer interaction
Streamline communications, maintain a contact log and talk to teams and customers from one point across chat, email, messenger, text, phone, video or voice.Contracts & Documents
Ensure contracts remain up-to-date
Create templated processes to streamline contract set up & renewals for industry partners and contractors to ensure full complianceQuality Assurance
Verify performance delivery to increase customer satisfaction
Automate milestone processes to ensure customers acknowledge and approve performance delivery in real timeFinancial Performance
Improve cashflow with smooth collections and payment options
Create automated payment schedules customised to each project and written into the terms and conditionsDigital Business Model
What could a new player change in your industry?
Have your web and digital presence work as part of the operational fabric of the businessHQ Custom Pricing Calculator
Enhance sales and compliance processes and automate customer onboarding
Make quoting simple and consistent
Automated Price Calculator & Quote Process
A well structured quote can turn an enquiry into a sale on the spot. Whether you choose to make it team assisted, or user generated, you can capture all necessary contact and specification requirements as part of the process.Incorporate detailed terms and conditions, capture customer documents, approvals, identification and signatures. Merge and submit formatted contract requirements.
Streamline sales, service and administration tasks
within the quoting process.
What is it that keeps the place running?
Quick operational systems test . . .
- Do you feel your administration costs are higher than they really should be?
- Is accuracy and compliance critical to performance delivery - could that be costing you?
- Is it easy for each person in your team to deliver an exceptional customer experience?
- Is there any risk that some work, or input costs are not getting billed?
- Is daily performance dependent on "hero" staff member/s who know where everything is?
- Do you have to wait for someone to compile and send you key management reports?
- Do administration staff spend a significant amount of time keying or processing data?
- Is cashflow more of a problem than it should be?
- Do customers sometimes query their accounts - is performance easy to reconcile?
- If I made a sales enquiry today, would you be able to follow up the call in two weeks time?
- Does anyone know that they should follow up the sales call/s?
- Can you see the three key numbers that drive your business, in real time, every day?
- What would you improve if you could just . . . . . ?
