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People | Process | Technology

The role of the HQ Sales Concierge is to hunt, capture, qualify, nurture and quote
all enquiries and potential sales opportunities


 
Key functions of the role include:
  • Lead Generation | Create a rich supply of qualified opportunities
  • Sell | Advise prospects in respect of business solutions, features & benefits
  • Quote | Assist and inform enquiries, providing detailed information





What your HQ Sales Concierge does each day!


  • Respond to every enquiry within 60 minutes
  • Hunt for leads and opportunities from web visitors and subscribers
  • Capture all enquiries in the CRM (HubSpot)
  • Score and qualify all leads while identifying and recording specific needs / opportunities
  • Establish purchase decision timeline, determine next action sequences
  • Daily call, email and follow up of leads through a 12-week nurture cycle
  • Provide information and support on all products or services including pre-requisites and Ts&Cs
  • Quote and send customer requirements
  • Schedule and refer all sales opportunities to the appropriate staff member (where required)
  • Monitor the progress of all leads, remind & reschedule any uncompleted staff actions
  • Report key measures

 
Your HQ Sales Concierge works every business day. The HQ team provide back up to cover annual leave, sick leave, carers leave or other absences. Rates cover agreed performance standards and include all payroll administration, insurances, superannuation entitlements, payroll tax and non client-specific outgoings. Excludes GST.



HQ Performance Framework


The management and operational structure of the HQ Sales Concierge role is delivered through the HQ Performance Framework




Create a stream of qualified leads and opportunities

Your top resources deserve great support
It can take years for someone to know all the nuances of the business; what will work and what wont; details on product variances and pricing. An HQ Concierge will ensure your top people are only engaged with qualified leads that require specific information or are ready to roll.

A structured sales playbook + knowledge-base

A clear framework of sales presentation information and materials
HQ provide a framework to curate and present the knowledge-base of essential sales information for your business. Structured, well presented and accessible information is essential to scale any sales process. An HQ Sales Concierge will guide and qualify sales enquiries, then schedule scoping or presentation meetings with your internal product experts or lead sales presenters.

An HQ Concierge will make sure nothing slips through the cracks. Taking low quality enquiries and scoring them to identify leads, then nurturing those leads until they are ready to role.



Why is an HQ Sales Concierge better?

HQ sales solutions are better by design. They are not entirely human and they never quit!
That is to say, that HQ sales processes take advantage of automated data-driven communications, chat bots and AI and are strategically designed to serve your customer's journey.

HQ applies the best technology that works around the clock to make sales and marketing more human at scale. Your designated Sales Concierge is trained, tasked and resourced to execute specific functions for your business against daily KPI's.


Make quoting simple and consistent

Automated Price Calculator & Quote Process
A well structured quote can turn an enquiry into a sale on the spot. Whether you choose to make it team assisted, or user generated, you can capture all necessary contact and specification requirements as part of the process.

Incorporate detailed terms and conditions, capture customer documents, approvals, identification and signatures. Merge and submit formatted contract requirements.

Streamline sales, service and administration tasks
within the quoting process.


creating a
connected
experience

across all the touchpoints
of your customer's
journey

Test drive the HQ Sales Performance Framework

You'll be amazed at the revenue efficiency
that we can pack into your budget.

. . . let's talk.




A case study on growth

McDonald's commitment to business process enables a $200 billion
global corporation to be operated substantially by teenagers.
This year they committed half a billion to acquire a technology company
to deliver AI and automation to drive an aggressive growth program.
McDonald's delivered year-on-year growth with half the staff - here's how!

HQ's Student Experience Framework

An end-to-end framework that maps and delivers a connected student experience,
from awareness to graduation and beyond. Streamline sales marketing and enrolment;
Improve student engagement; Lock in savings on administration and operations.
HQ's Student Experience Framework lets you focus on training and assessment.
Read how HQ's Student Experience Framework can supercharge your business performance.





Reduce Costs

Automate mundane and repetitive tasks. Maximise the value of human resources

Grow Sales

Implement an inbound marketing program to generate & nurture more leads

Improve Efficiency

Streamline systems and processes to ensure consistent performance


Build Capacity

Use technology and talent to build-in infrastructure assets that create scalable performance capacity

Increase Profit

One connected process that maximises performance execution throughout the customer journey

Reduce Risks

One source of truth, with real-time team dashboards for financial transparency and performance KPI's




Get in touch with us

 
Have any questions?

concierge@companyhq.com.au