creating a
connected
experience
across all the touchpoints
of your customer's
journey
People | Process | Technology
PEOPLE
We know technology has massively increased our capacity. The staff in a business today are capable of so much more than they were just five years ago. HQ's high velocity performance framework delivers on that latent potential. CompanyHQ bypass some elements of change management, by bundling people, process & technology in a custom designed framework to deliver specific performance objectives.PROCESS
Technology does not replace core human capabilities; it simply makes the sequencing and delivery of essential interactions far more efficient and reliable. With today’s technology, if you can dream and define a process, chances are you can integrate it within the infrastructure of the business. Revenue efficiency is maximised and the business structure becomes more secure and scale-able.TECHNOLOGY
Technology today enables a far better, more connected customer experience. Automation, artificial intelligence and machine learning make sales and marketing more human at scale. API’s and cloud integration that enables data to flow seamlessly between platforms. Today, all these functions are available and can be implemented within weeks at a budget the that is highly attractive to small business.Business Performance Framework
Sales, Marketing, Operations, Financial, Legal, HR
Virtual CFO, CSO, CMO, COO & CXO
Strategic planning and analysis, together with operational performance functions.Planning and execution. Resources and technology.
Attract
Engage
Design
Position
$2k
per monthHQ Marketing Executive
Social Media & Content Marketing, Brand Position, Digital Presence
- Creative design & web development support
- Content program to develop brand image & market position
- Call to Action Forms, Landing Pages, SEO
- Weekly Articles / Posts, Monthly Newsletter, Quarterly Campaigns
Capture
Qualify
Nurture
Quote
$3k
per monthHQ Sales Concierge
Create a stream of qualified leads and sales opportunities
- First response sales phone support
- Respond to all digital enquiries < 1 hour. Chat, Messenger, Forms
- Score, Qualify & Nurture all Leads
- Quote sales order requests
Automate
Integrate
Implement
Report
$2k
per monthHQ Digital Operations
Create a connected customer experience across all touch-points
- Process Design & Automation
- Systems Integration & Implementation
- Live Performance Reporting
- Ongoing Digital Transition
Bookkeeping
Payroll
Strategy
Tax
$1.5k
per monthHQ Virtual CFO
End-to-end financial performance, Forecasts & Opportunities
- On call CPA / CA Strategic Analysis & Advice
- Bookkeeping and Payroll
- Monthly Accounting Reports & Cash Flow Planning
- Quarterly & Annual Tax structure & compliance
Stakeholders
Contracts
Employment
Compliance
FREE
in combined packageHQ Legal & HR | Contracts & Compliance
Structure better contractual relationships and employment compliance
- Unlimited 30 minute calls with specialist commercial & employment lawyers
- Custom commercial contracts and employment agreement templates
- Automated solutions for staff onboarding, award rates and performance management
- Award compliance review & assessment
Your HQ Sales Concierge works every business day. The HQ team provide back up to cover annual leave, sick leave, carers leave or other absences. Rates cover agreed performance standards and include all payroll administration, insurances, superannuation entitlements, payroll tax and non client-specific outgoings. Excludes GST.
See how it works . . .
Reduce Costs
Automate mundane and repetitive tasks. Maximise the value of human resources.
Grow Sales
Implement an inbound marketing program to generate & nurture more leads
Improve Efficiency
Streamline systems and processes to ensure consistent performance.
Build Capacity
Use technology and talent to build-in infrastructure assets that create scalable performance capacity.
Increase Profit
One connected process that maximises performance execution throughout the customer journey.
Reduce Risk
One source of truth, with real-time team dashboards for financial transparency and performance KPI's.
December 9, 2019
Turnover rates for salespeople are currently quoted by surveys to be 35% to 55%. That sounds worrying, until you consider that nearly half (46%) of sales staff don’t make quota each month. There is the high cost of recruiting, including time to find and induct and train a new person, then you wait to discover if they’ll be productive.
November 19, 2019
Imagine if you could know as much about the performance of your business as you do about the petrol in your car!
November 19, 2019
Often in sales management, I have had people say to me, “Don’t judge me on the process, judge me on the outcomes”. Two problems with that approach. The first is, if performance is exceptional, you can’t replicate it,
the second is that business performance then becomes personality based.
November 1, 2019
The real challenge many RTO’s must consider, is whether their sales process is aligned with their recruitment policy. The issue is that you ultimately must train the students you enrol. So, what happens when your sales team enrol people who are unlikely to succeed or complete the course?
