across all the touchpoints
of your customer's
People | Process | Technology
PEOPLEWe know technology has massively increased our capacity. The staff in a business today are capable of so much more than they were just five years ago. HQ's high velocity performance framework delivers on that latent potential. CompanyHQ bypass some elements of change management, by bundling people, process & technology in a custom designed framework to deliver specific performance objectives.
PROCESSTechnology does not replace core human capabilities; it simply makes the sequencing and delivery of essential interactions far more efficient and reliable. With today’s technology, if you can dream and define a process, chances are you can integrate it within the infrastructure of the business. Revenue efficiency is maximised and the business structure becomes more secure and scale-able.
TECHNOLOGYTechnology today enables a far better, more connected customer experience. Automation, artificial intelligence and machine learning make sales and marketing more human at scale. API’s and cloud integration that enables data to flow seamlessly between platforms. Today, all these functions are available and can be implemented within weeks at a budget the that is highly attractive to small business.
Business Performance Framework
Sales, Marketing, Operations
Virtual CSO, CMO, COO & CXOStrategic planning and analysis, together with operational performance functions.
Planning and execution. Resources and technology.
HQ Marketing Executive
Social Media & Content Marketing, Brand Position, Digital Presence
- Creative design & web development support
- Content program to develop brand image & market position
- Call to Action Forms, Landing Pages, SEO
- Weekly Articles / Posts, Monthly Newsletter, Quarterly Campaigns
HQ Sales Concierge
Create a stream of qualified leads and sales opportunities
- First response sales phone support
- Respond to all digital enquiries < 1 hour. Chat, Messenger, Forms
- Score, Qualify & Nurture all Leads
- Quote sales order requests
HQ Sales Operations - digital
Create a connected customer experience across all touch-points
- Process Design & Automation
- API Integration & Systems Implementation
- Live Performance Reporting
- Ongoing Digital Transition
Sales enablement & knowledge base development program
- Implement & lead business knowledge base creation
- Develop infrastructure for revenue efficiency
- Continuous improvement of sales and training materials
- Customer journey focus for sales process
Your HQ Sales Concierge works every business day. The HQ team provide back up to cover annual leave, sick leave, carers leave or other absences. Rates cover agreed performance standards and include all payroll administration, insurances, superannuation entitlements, payroll tax and non client-specific outgoings. Excludes GST.
See how it works . . .
Automate mundane and repetitive tasks. Maximise the value of human resources.
Implement an inbound marketing program to generate & nurture more leads
Streamline systems and processes to ensure consistent performance.
Use technology and talent to build-in infrastructure assets that create scalable performance capacity.
One connected process that maximises performance execution throughout the customer journey.
One source of truth, with real-time team dashboards for financial transparency and performance KPI's.
February 12, 2020
When you think about it, the main reason people have dogs is because of how they make us feel. If we could just create a customer experience like that.
February 12, 2020
If you deal with more than a few dozen customers per year, you will not find a business leader or expert that will tell you not to implement the latest technology or a CRM system. You may however be surprised at the resistance you will get from your team.
February 10, 2020
When you think about it, the main reason people have dogs is because of how they make us feel. Every waking moment, they are interested in what you are doing, how you feel and having fun. There is a real cost in care and maintenance, but your investment is rewarded ten times over.
February 7, 2020
Create a connected experience. Remove friction and make each interaction seamless. Better still, automate and remove all redundant steps. We used to look for a connected experience, now we just expect it everywhere.