Talent and resources matched to
strategic business objectives
HQ Performance Team
Sales, Marketing, Operations, Technology resources
to drive your performance framework
HQ work with your existing systems and personnel, providing exactly
the resources you need to increase performance and capacity.
HQ Marketing Executive
Social Media & Content Marketing, Brand Position, Digital Presence
- Creative design & web development support
- Content program to develop brand image & market position
- Call to Action Forms, Landing Pages, SEO
- Weekly Articles / Posts, Monthly Newsletter, Quarterly Campaigns
HQ Sales Concierge
Create a stream of qualified leads and sales opportunities
- First response sales phone support
- Respond to all digital enquiries < 1 hour. Chat, Messenger, Forms
- Score, Qualify & Nurture all Leads
- Quote sales order requests
HQ Solution Design - RPA
Create a connected customer experience across all touch-pointsAn HQ Business Analyst has broad business experience covering financial management and operational systems. Their role is to analyse business models in relation to the customer journey, to identify and develop key automation opportunities.
- Process Design & Automation
- API Integration & Systems Implementation
- Live Performance Reporting
- Ongoing Digital Transition
Sales enablement & knowledge base development programA sales playbook is the primary sales enablement tool that documents your proven sales structure. It defines success and sets the measures (KPI's) to achieve it. It is the ultimate reference for any sales question. It establishes the brand voice of the company and the standards for the customer experience.
In addition to supporting consistency, having your best emails, content, messages, and scripts pre-written and available in a playbook frees up more time for selling. A playbook sets down the sales techniques that have proven to be most effective in each situation.
- Implement & lead business knowledge base creation
- Develop infrastructure for revenue efficiency
- Continuous improvement of sales and training materials
- Customer journey focus for sales process
HQ Performance Framework
What will it take to get your business humming?
People | Process | Technology
Automate mundane and repetitive tasks. Maximise the value of human resources.
Implement an inbound marketing program to generate & nurture more leads
Streamline systems and processes to ensure consistent performance.
Use technology and talent to build-in infrastructure assets that create scalable performance capacity.
One connected process that maximises performance execution throughout the customer journey.
One source of truth, with real-time team dashboards for financial transparency and performance KPI's.
April 29, 2020
Assumptions of “how we’ve always done things”, expectations built over people’s lifetimes are forever altered. So, as we turn our minds to the recovery, do you really want to put things back just as they were?
March 4, 2020
What is the science behind lead response times and what might frame customer expectations. Here is a summary of a little research:
February 12, 2020
When you think about it, the main reason people have dogs is because of how they make us feel. If we could just create a customer experience like that.
February 12, 2020
If you deal with more than a few dozen customers per year, you will not find a business leader or expert that will tell you not to implement the latest technology or a CRM system. You may however be surprised at the resistance you will get from your team.