across all the touchpoints
of your customer's
People | Process | Technology
PEOPLEWe know technology has massively increased our capacity. The staff in a business today are capable of so much more than they were just five years ago. HQ's high velocity performance framework delivers on that latent potential. CompanyHQ bypass some elements of change management, by bundling people, process & technology in a custom designed framework to deliver specific performance objectives.
PROCESSTechnology does not replace core human capabilities; it simply makes the sequencing and delivery of essential interactions far more efficient and reliable. With today’s technology, if you can dream and define a process, chances are you can integrate it within the infrastructure of the business. Revenue efficiency is maximised and the business structure becomes more secure and scale-able.
TECHNOLOGYTechnology today enables a far better, more connected customer experience. Automation, artificial intelligence and machine learning make sales and marketing more human at scale. API’s and cloud integration that enables data to flow seamlessly between platforms. Today, all these functions are available and can be implemented within weeks at a budget the that is highly attractive to small business.
Business Performance Framework
Sales, Marketing, Operations, Financial, Legal, HR
Virtual CFO, CSO, CMO, COO & CXOStrategic planning and analysis, together with operational performance functions.
Planning and execution. Resources and technology.
HQ Marketing Executive
Social Media & Content Marketing, Brand Position, Digital Presence
- Creative design & web development support
- Content program to develop brand image & market position
- Call to Action Forms, Landing Pages, SEO
- Weekly Articles / Posts, Monthly Newsletter, Quarterly Campaigns
HQ Sales Concierge
Create a stream of qualified leads and sales opportunities
- First response sales phone support
- Respond to all digital enquiries < 1 hour. Chat, Messenger, Forms
- Score, Qualify & Nurture all Leads
- Quote sales order requests
HQ Digital Operations
Create a connected customer experience across all touch-points
- Process Design & Automation
- Systems Integration & Implementation
- Live Performance Reporting
- Ongoing Digital Transition
HQ Virtual CFO
End-to-end financial performance, Forecasts & Opportunities
- On call CPA / CA Strategic Analysis & Advice
- Bookkeeping and Payroll
- Monthly Accounting Reports & Cash Flow Planning
- Quarterly & Annual Tax structure & compliance
FREEin combined package
HQ Legal & HR | Contracts & Compliance
Structure better contractual relationships and employment compliance
- Unlimited 30 minute calls with specialist commercial & employment lawyers
- Custom commercial contracts and employment agreement templates
- Automated solutions for staff onboarding, award rates and performance management
- Award compliance review & assessment
Your HQ Sales Concierge works every business day. The HQ team provide back up to cover annual leave, sick leave, carers leave or other absences. Rates cover agreed performance standards and include all payroll administration, insurances, superannuation entitlements, payroll tax and non client-specific outgoings. Excludes GST.
See how it works . . .
Automate mundane and repetitive tasks. Maximise the value of human resources.
Implement an inbound marketing program to generate & nurture more leads
Streamline systems and processes to ensure consistent performance.
Use technology and talent to build-in infrastructure assets that create scalable performance capacity.
One connected process that maximises performance execution throughout the customer journey.
One source of truth, with real-time team dashboards for financial transparency and performance KPI's.