creating a
connected
experience
across all the touchpoints
of your customer's
journey
HQ Sales Performance Framework
Create a custom designed sales pipeline to generate predictable revenue
Sales, Marketing, Operations
HQ will work with your existing systems and personnel, providingexactly the resources you need to increase performance and capacity.
PEOPLE
We know technology has massively increased our capacity. The staff in a business today are capable of so much more than they were just five years ago. HQ's high velocity performance framework delivers on that latent potential. CompanyHQ bypass some elements of change management, by bundling people, process & technology in a custom designed framework to deliver specific performance objectives.PROCESS
Technology does not replace core human capabilities; it simply makes the sequencing and delivery of essential interactions far more efficient and reliable. With today’s technology, if you can dream and define a process, chances are you can integrate it within the infrastructure of the business. Revenue efficiency is maximised and the business structure becomes more secure and scale-able.TECHNOLOGY
Technology today enables a far better, more connected customer experience. Automation, artificial intelligence and machine learning make sales and marketing more human at scale. API’s and cloud integration that enables data to flow seamlessly between platforms. Today, all these functions are available and can be implemented within weeks at a budget the that is highly attractive to small business.What is missing from your sales pipeline?
HQ will design a custom framework to perform the roles, functions or tasks you require.
Attract
Engage
Design
Position
HQ Marketing Executive
Social Media & Content Marketing, Brand Position, Digital Presence
- Creative design & web development support
- Content program to develop brand image & market position
- Call to Action Forms, Landing Pages, SEO
- Weekly Articles / Posts, Monthly Newsletter, Quarterly Campaigns
Capture
Qualify
Nurture
Quote
HQ Sales Concierge
Create a stream of qualified leads and sales opportunities
- First response sales phone support
- Respond to all digital enquiries < 1 hour. Chat, Messenger, Forms
- Score, Qualify & Nurture all Leads
- Quote sales order requests
Automate
Integrate
Implement
Report
HQ Sales Operations - digital
Create a connected customer experience across all touch-points
- Process Design & Automation
- API Integration & Systems Implementation
- Live Performance Reporting
- Ongoing Digital Transition
Create
Curate
Content
Collaborate
Sales Playbook
Sales enablement & knowledge base development program
- Implement & lead business knowledge base creation
- Develop infrastructure for revenue efficiency
- Continuous improvement of sales and training materials
- Customer journey focus for sales process
HQ Sales Performance Framework
What will it take to get your business humming?
People | Process | Technology
Reduce Costs
Automate mundane and repetitive tasks. Maximise the value of human resources.
Grow Sales
Implement an inbound marketing program to generate & nurture more leads
Improve Efficiency
Streamline systems and processes to ensure consistent performance.
Build Capacity
Use technology and talent to build-in infrastructure assets that create scalable performance capacity.
Increase Profit
One connected process that maximises performance execution throughout the customer journey.
Reduce Risk
One source of truth, with real-time team dashboards for financial transparency and performance KPI's.
March 4, 2020
What is the science behind lead response times and what might frame customer expectations. Here is a summary of a little research:
February 12, 2020
When you think about it, the main reason people have dogs is because of how they make us feel. If we could just create a customer experience like that.
February 12, 2020
If you deal with more than a few dozen customers per year, you will not find a business leader or expert that will tell you not to implement the latest technology or a CRM system. You may however be surprised at the resistance you will get from your team.
February 10, 2020
When you think about it, the main reason people have dogs is because of how they make us feel. Every waking moment, they are interested in what you are doing, how you feel and having fun. There is a real cost in care and maintenance, but your investment is rewarded ten times over.
