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creating a
connected
experience

across all the touchpoints
of your customer's
journey

 

People | Process | Technology


Business Performance Framework

Sales, Marketing, Operations

Virtual CSO, CMO, COO & CXO
Strategic planning and analysis, together with operational performance functions.
Planning and execution. Resources and technology.





Attract

Engage

Design

Position





from

$2k

per month
HQ Marketing Executive
Social Media & Content Marketing, Brand Position, Digital Presence
  • Creative design & web development support
  • Content program to develop brand image & market position
  • Call to Action Forms, Landing Pages, SEO
  • Weekly Articles / Posts, Monthly Newsletter, Quarterly Campaigns







Capture

Qualify

Nurture

Quote





from

$3k

per month
HQ Sales Concierge
Create a stream of qualified leads and sales opportunities
  • First response sales phone support
  • Respond to all digital enquiries < 1 hour. Chat, Messenger, Forms
  • Score, Qualify & Nurture all Leads
  • Quote sales order requests







Automate

Integrate

Implement

Report





from

$2k

per month
HQ Sales Operations - digital
Create a connected customer experience across all touch-points
  • Process Design & Automation
  • API Integration & Systems Implementation
  • Live Performance Reporting
  • Ongoing Digital Transition






Create

Curate

Content

Collaborate





from

$3k

per month
Sales Playbook
Sales enablement & knowledge base development program
  • Implement & lead business knowledge base creation
  • Develop infrastructure for revenue efficiency
  • Continuous improvement of sales and training materials
  • Customer journey focus for sales process



Your HQ Sales Concierge works every business day. The HQ team provide back up to cover annual leave, sick leave, carers leave or other absences. Rates cover agreed performance standards and include all payroll administration, insurances, superannuation entitlements, payroll tax and non client-specific outgoings. Excludes GST.




See how it works . . .








 

Reduce Costs

Automate mundane and repetitive tasks. Maximise the value of human resources.
 

Grow Sales

Implement an inbound marketing program to generate & nurture more leads
 

Improve Efficiency

Streamline systems and processes to ensure consistent performance.
 
 
 

Build Capacity

Use technology and talent to build-in infrastructure assets that create scalable performance capacity.
 

Increase Profit

One connected process that maximises performance execution throughout the customer journey.
 

Reduce Risk

One source of truth, with real-time team dashboards for financial transparency and performance KPI's.
 
 




February 12, 2020
understand the customer experience

Understand the customer experience you create

When you think about it, the main reason people have dogs is because of how they make us feel. If we could just create a customer experience like that.
February 12, 2020

Why CRM won’t work in your business

If you deal with more than a few dozen customers per year, you will not find a business leader or expert that will tell you not to implement the latest technology or a CRM system. You may however be surprised at the resistance you will get from your team.
February 10, 2020
understand the customer experience

Understand the customer experience

When you think about it, the main reason people have dogs is because of how they make us feel. Every waking moment, they are interested in what you are doing, how you feel and having fun. There is a real cost in care and maintenance, but your investment is rewarded ten times over.
February 7, 2020
create a connected customer experience

How to create a connected experience

Create a connected experience. Remove friction and make each interaction seamless. Better still, automate and remove all redundant steps. We used to look for a connected experience, now we just expect it everywhere.



Here are some of the examples of some very cool software applications
. . . and there's thousands more.

With People, Process, Technology methodology, HQ will design the process
to deliver your ideal solution knowing which tools will work best for your people.

hubspot_logo

CRM - Lead Nurturing

xero_logo

Cloud Accounting

tick_logo

Capture & Bill Time

logo_slack

Team Collaboration

logo_spotlight

Financial Reporting

logo_zoom

Video Conference

logo_futrli

Business Projections

logo_fathom

Accounting Intelligence